Ford Tops Customer Satisfaction with Quality Survey

Ford was recognized in a recent survey as having the best customer satisfaction with vehicle quality among major automakers:

Ford Motor Company now has the highest customer satisfaction with vehicle quality among all major automakers, a new consumer research study shows. 

Eighty-four percent of customers who purchased 2010 model-year Ford, Lincoln and Mercury cars and trucks are satisfied with the quality of their vehicle, a 4 percentage point improvement since the fourth quarter of 2009, according to the first quarter Global Quality Research System (GQRS) study conducted for Ford by RDA Group of Bloomfield Hills, Mich.

With the improvement, Ford’s customer satisfaction scores are now significantly higher than all other full-line automotive manufacturers, including Asian and European automakers, according to the study.

Visit Lakewood Fordland to learn more about Ford's quality vehicle options.